If you have any grievance or complaint, please contact the officials at your nearest branch. You may also use the Complaint Box, Complaint Book available at branch for submitting your complaints.
Please use the following escalation matrix, if your grievances remain unresolved.
LEVEL 1: Branch Manager / PHONE BANKING NUMBER / CUSTOMER CARE CENTER.
Please contact the Branch Manager at your nearest branch office or contact our Phone Banking Officer at 1800-121-1905 or send email to firstname.lastname@example.org
LEVEL 2: NODAL OFFICER
If you are not satisfied with the response received from the branch / phone banking / customer care center or if you don’t receive a response within 7 working days, you may call or write to the nodal officer at the address and contact details provided below.
|FUNCTIONARY||PRINCIPAL NODAL OFFICER|
|MAILING ADDRESS||NORTH EAST SMALL FINANCE BANK|
|FORTUNE CENTRAL, BASISTHA ROAD,|
|1st & 3rd FLOOR, BELTOLA, GUWAHATI – 781028|
|AREA OF OPERATION||ASSAM, ARUNACHAL PRADESH, NAGALAND, MANIPUR, MIZORAM, TRIPURA, MEGHALAYA, SIKKIM AND NORTH BENGAL.|
Escalation to Banking Ombudsman
Please note that the first point of contact for Redressal of your complaints is Bank itself. If you are not satisfied with our Grievance Redressal or if your grievance is not redressed by the Bank within 30 days of submitting your grievance, you may approach Banking Ombudsman at per below:
Banking Ombudsman Scheme: