Grievance Redressal Mechanism


Dear Customer


If you have any grievance or complaint, please contact the officials at your nearest branch. You may also use the Complaint Box, Complaint Book available at branch for submitting your complaints.
Please use the following escalation matrix, if your grievances remain unresolved.


LEVEL 1: Branch Manager / PHONE BANKING NUMBER / CUSTOMER CARE CENTER.
Please contact the Branch Manager at your nearest branch office or contact our Phone Banking Officer at 1800-121-1905 or send email to customercare@nesfb.com.


LEVEL 2: Zonal Head
If you are not satisfied with the solution received from the branch head or if you don't receive a response in 3 working days, please contact respective Zonal Head.


LEVEL 3: Principal Nodal Officer
Please contact our Principal Nodal Officer if you are not satisfied with solution provided by Zonal Head within 7 working days.

Devashish Bhattacharya
Principal Nodal Officer,
North East Small Finance Bank
3rd Floor, Fortune Central, Basisthapur
Bye lane 3, Beltola, Guwahati, Assam
781028
Email: principal.nodalofficer@nesfb.com

Contact Number :9954437858             

Escalation to Banking Ombudsman
Please note that the first point of contact for Redressal of your complaints is Bank itself. If you are not satisfied with our Grievance Redressal or if your grievance is not redressed by the Bank within 30 days of submitting your grievance, you may approach Banking Ombudsman as per below:

 

Banking Ombudsman Scheme:
https://rbidocs.rbi.org.in/rdocs/Content/PDFs/67933.pdf